Return Policy

Thank you for shopping at CBDBKNY.com. We want to ensure your satisfaction with every purchase. Please read our Refund Policy carefully before making a purchase.

Exchange for Store Credit via Gift Card

We understand that circumstances may arise where you need to exchange a product. CBDBKNY.com offers exchanges for store credit only, provided the following conditions are met:

1. Eligibility for Exchange:

• Products must be returned within 30 days of the purchase date.
• Items must be unused, in their original packaging, and in the same condition as received.

 

2. How to Initiate an Exchange:

• Contact our Customer Support team at [[email protected]] within the 30-day period to initiate the exchange process.
• Provide your order number and details of the item you wish to exchange.

3. Return Shipping:

• Customers are responsible for the cost of return shipping.
• We recommend using a trackable shipping service to ensure the safe return of the item.

4. Verification and Approval:

• Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
• Upon approval, we will issue a gift card equivalent to the purchase amount, excluding any shipping fees.

5. Gift Card Issuance:

• The store credit will be provided in the form of a gift card and sent to the email address associated with the original purchase.
• Gift cards can be used for future purchases on CBDBKNY.com and have no expiration date.

Exceptions:

• CBDBKNY.com reserves the right to refuse an exchange if the returned item does not meet the eligibility criteria or if the request is made beyond the 30-day period.

By making a purchase on CBDBKNY.com, you agree to adhere to this Refund Policy.

If you have any questions or concerns, please contact our Customer Support team at [[email protected]].

Thank you for choosing CBDBKNY.com!